Terms and Conditions

Last Updated: November 11, 2025

1. Introduction

Welcome to HeritageStay. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or making a booking, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our services.

2. Definitions

  • "HeritageStay," "we," "our," or "us" refers to HeritageStay guesthouse located at 12 Khan Street, Shamakhi, AZ3600, Azerbaijan
  • "Guest" or "you" refers to the person making a booking or using our services
  • "Services" refers to accommodation and related services provided by HeritageStay

3. Booking and Reservations

3.1 Making a Booking

To make a booking, you must:

  • Be at least 18 years of age
  • Provide accurate and complete information
  • Have the authority to make the booking
  • Accept these Terms and Conditions

3.2 Booking Confirmation

A booking is confirmed only when you receive a written confirmation from us via email. We reserve the right to decline any booking at our discretion.

3.3 Payment

  • Payment terms will be specified in your booking confirmation
  • Full payment may be required in advance or upon arrival, as specified
  • Prices are quoted in local currency (Azerbaijani Manat) unless otherwise stated
  • We accept various payment methods as specified during booking

4. Cancellation and Refund Policy

4.1 Cancellation by Guest

  • More than 14 days before arrival: Full refund minus 10% administrative fee
  • 7-14 days before arrival: 50% refund
  • Less than 7 days before arrival: No refund
  • No-show: No refund

4.2 Cancellation by HeritageStay

We reserve the right to cancel bookings in exceptional circumstances (force majeure, property damage, etc.). In such cases, we will provide a full refund or offer alternative accommodation.

5. Check-in and Check-out

  • Check-in time: 2:00 PM - 8:00 PM
  • Check-out time: 11:00 AM
  • Early check-in or late check-out may be available upon request and subject to availability
  • Late check-out after 2:00 PM may incur additional charges

6. Guest Responsibilities

As a guest, you agree to:

  • Respect the property and other guests
  • Comply with all house rules provided upon booking
  • Not engage in illegal activities on the premises
  • Not smoke in non-designated areas
  • Supervise any children in your party
  • Report any damage or issues immediately
  • Leave the room in reasonable condition

7. Damage and Loss

Guests are responsible for any damage to the property or loss of items during their stay. We reserve the right to charge for repairs or replacements.

8. Liability

8.1 Our Liability

HeritageStay is not liable for:

  • Loss or damage to personal belongings
  • Injuries sustained on the premises unless caused by our negligence
  • Delays or cancellations due to circumstances beyond our control
  • Services provided by third-party vendors

8.2 Guest Liability

Guests are liable for their actions and those of their party, including any damage caused to the property or disturbance to other guests.

9. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to our data practices as described.

10. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemic, or government restrictions.

11. Photography and Marketing

By staying with us, you consent to HeritageStay using photographs taken during your stay for marketing purposes, unless you specifically opt out in writing.

12. Complaints and Disputes

If you have a complaint, please inform us immediately so we can attempt to resolve it. If the issue cannot be resolved during your stay, please email us at [email protected] within 7 days of check-out.

13. Modifications to Services

We reserve the right to modify our services, facilities, and amenities. We will make reasonable efforts to notify guests of significant changes.

14. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of HeritageStay and protected by copyright laws. Unauthorized use is prohibited.

15. Governing Law

These Terms are governed by the laws of the Republic of Azerbaijan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Azerbaijan.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance.

18. Contact Information

For questions about these Terms and Conditions, please contact us:

HeritageStay
12 Khan Street
Shamakhi, AZ3600
Azerbaijan
Email: [email protected]

By making a booking with HeritageStay, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.